get a quote
Skip to Content

Privacy Policy

Data Controller

Racletta NV, with its registered office at Hoogleedsesteenweg 442, 8800 Roeselare, company number BE0450906478, trading under the name Racletta (hereinafter referred to as “Racletta”), attaches great importance to the secure, transparent, and confidential collection and processing of your personal data in compliance with the General Data Protection Regulation (hereinafter “GDPR”).

Through this privacy statement, Racletta aims to inform you about the collection and processing of your personal data with regard to all services provided by Racletta and, in general, to all activities it performs. We kindly ask you to read this privacy statement carefully, as it contains essential information about how your personal data is processed and for what purposes.

By providing your personal data to our company, you explicitly acknowledge that you have read this Privacy Policy and that you explicitly agree with it, as well as with the processing itself.

Personal Data Being Processed

Racletta may process personal data about you because you use Racletta’s services and/or because you provide this data yourself when filling out a contact form or making a purchase on the website.

Racletta may process the following personal data:

  • Your first and last name
  • Your title of address
  • Your address details
  • Your telephone number
  • Your email address
  • Your IP address

Please note that you are responsible for all information you provide to us and that we rely on its accuracy. If your data is no longer up to date, we kindly request that you inform us of this without delay.

Why Racletta Needs Data

Racletta processes your personal data in order to contact you by telephone or email when requested, and/or to contact you in writing (by email and/or post) if you cannot be reached by telephone.

Additionally, Racletta may process your personal data in the context of performing an agreement concluded with you, usually consisting of technological and commercial services. Furthermore, Racletta may process your personal data in the context of accounting, customer management, supplier/subcontractor management, personnel management and payroll, public relations, and direct marketing activities such as sending promotional or commercial information and newsletters.

The legal grounds for processing are the performance of the contract, compliance with legal and/or regulatory obligations, and/or our legitimate interest.

How Long Racletta Stores Data

Racletta does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. Your data will not be retained for longer than one year if no agreement is reached with you.

Sharing With Third Parties

Racletta only provides your personal data to third parties if this is necessary for the execution of an agreement with you or to comply with a legal obligation.

It is possible that one or more third parties may be located outside the European Economic Area (“EEA”). However, personal data will only be transferred to third countries with an adequate level of protection.

Employees, managers, and/or representatives of service providers or institutions, as well as the specialized service providers they appoint, must respect the confidential nature of your personal data and may only use such data for the purposes for which it was provided.

If necessary, your personal data may be passed on to other third parties, for example, in the event of a (partial) reorganization, transfer of business activities, or bankruptcy. It is also possible that personal data must be transferred pursuant to a court order or to comply with a legal obligation. In such a case, we will make reasonable efforts to inform you in advance. However, you acknowledge and understand that this is not always technically or commercially feasible or that legal restrictions may apply.

We will never sell your personal data or make it available to direct marketing agencies or similar service providers without your prior consent.

To process your personal data, we grant access to our employees, agents, and appointees. We guarantee a similar level of protection by imposing contractual obligations on these parties, similar to those contained in this Privacy Policy.

Website Visit Tracking

General visitor data is collected on Racletta’s website, including your computer’s IP address, the time of request, and data sent by your browser. This information is used for analyzing visitor and click behavior on the website in order to improve its performance. Data is anonymized as much as possible and is not provided to third parties.

Google Analytics

Racletta uses Google Analytics to track how users use the website and how effective Racletta’s Google AdWords advertisements are on Google’s search results pages. The information generated, including your computer’s IP address, is transferred to and stored by Google on servers in the United States.

Please read Google’s Privacy Policy for more information. Google may provide this information to third parties if legally required, or where such third parties process the information on Google’s behalf. Racletta has no influence over this. Racletta has not granted Google permission to use analytics information obtained via Racletta for other Google services.

Access, Rectification, or Erasure of Data

In accordance with Belgian privacy legislation and the provisions of the GDPR, you have the following rights:

  • Right of access: you have the right to obtain free access to your data and to know how it is being used.
  • Right to rectification: you have the right to request correction of inaccurate personal data, as well as to complete incomplete personal data.
  • Right to erasure or restriction: you may request deletion or restriction of your personal data under certain conditions as defined by the GDPR. We may refuse deletion or restriction of data that is necessary to comply with a legal obligation, to perform the agreement, or for our legitimate interest.
  • Right to data portability: you have the right to obtain the personal data you provided to us in a structured, commonly used, and machine-readable format, and you may transfer this data to another controller.
  • Right to object: you have the right to object to the processing of your personal data on serious and legitimate grounds. Please note, however, that you cannot object to the processing of data necessary for compliance with legal obligations, contract performance, or our legitimate interest.
  • Right to withdraw consent: if processing is based on prior consent, you have the right to withdraw your consent at any time. Such data will then only be processed if another legal basis exists.
  • Automated decision-making and profiling: we confirm that the processing of personal data does not include profiling and that you are not subject to fully automated decisions.

You can exercise these rights by contacting our company.

If you believe your rights have been violated and your concerns are not addressed within our company, you are free to lodge a complaint with the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, T: +32 (0)2 274 48 00, E: contact(at)apd-gba.be.

Security

Racletta takes the protection of your data seriously and implements appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. The Racletta website uses a reliable SSL certificate to ensure that your personal data does not fall into the wrong hands.

In no event shall Racletta be held liable for any direct or indirect damage resulting from the unlawful or improper use of personal data by a third party.

If you believe that your data is not properly secured or if there are indications of misuse, or if you want more information about the protection of personal data collected by Racletta, please contact us at: racletta@racletta.be.

Contact Details – Racletta

Racletta

Hoogleedsesteenweg 442, 8800 Roeselare

racletta@racletta.be

+32 51 22 69 06